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Question: When should I make my reservation?
Answer: If you have already booked your flight, then
you should book your ground transportation as well.
There are two reasons for this. First, during the
weekends is all transportation companies most busy
time. We do sell out. Secondly, Fares are subject to
change without notice. If you like the fares you
see, book it - they can change tomorrow!
Question: What time should I schedule my
pick up at the airport or port?
Answer:
Generally, it takes approximately 30 minutes to
claim your luggage once you arrive. The best policy
is to schedule your pick up time at the airport
about 30 to 45 minutes after your flight lands. When
your ship docks, you have to clear US
Customs and Immigration which can take over an hour.
Generally, we do not schedule pick ups at the Ports
before 8:00AM.
Question: Is The
Shuttle Guaranteed to be waiting for me when I
arrive?
Answer: Your trip is 100%
guaranteed with us. This means that you are
contracting us to provide transportation. We have a
better than 98% on-time rate. Please understand that
we cannot always predict traffic and road
conditions. We apologize in advance if the shuttle
is delayed in picking you up. We do not offer a time
guarantee. No transportation company is able to do
this.
Question:
Is Driver Gratuity Included In the
Fares?
Answer: Absolutely! Our fares are
all inclusive!. There is no additional tax, fees,
tolls - nothing!
Question: How will
I find my driver when I arrive?
Answer:
Your driver is given your Cell Phone Number (This is
why we require it to make a reservation).
Approximately 15 minutes prior to your scheduled
pick up time, your driver will call you directly on
your cell phone and coordinate the meeting place for
pick up at the airport or cruise terminal.
Question: Will I be sharing my shuttle with
someone else?
Answer: No, all of our
shuttles are private which means there is no
"ride-sharing" with strangers. This trip is all
about you!
Question: What if I am
late and my driver has to wait for me?
Answer: Our drivers will await up to 30 minutes at
no additional charge. After 31 minutes, your credit
card will be charged $50.00 for every 30 minutes the
driver must wait for you to arrive. This does not
apply to airport pick ups. In case your flight is
late, our Dispatch Desk tracks your flight and
adjusts your pick up time accordingly. That's why we
ask for your arriving flight information when you
make a reservation.
Question: I am
traveling with children. Are car seats provided?
Answer: We do not offer car seats, however, you are
more than welcomed to bring your own. They must meet
the same standards as the airline requires.
A Word On Child Restraint
Devices (Car Seats)
We are often
asked if we supply Child Restraint Seats onboard our
shuttles. The answer is no, we do not. The United
States does not require children to travel in Car
Seats in commercial vehicles. Parents are encouraged
to bring their own car seats if they choose. We have
heard parents say that they don't believe it's safe
for a child to travel in a shuttle without a car
seat. We understand the concerns parents have and
offer this advice. Our shuttles have a maximum speed
governor of 70 Miles Per Hour....an airplane travels
at speeds in excess of 500 miles per hour. In short,
we encourage you to bring your car seats for your
children when you travel.
Question:
What if I need to cancel my reservation?
Answer: Customers who cancel a reservation made
through our web site or by telephone is entitled to
a refund minus a $10.00 per person each way. In
order to receive a refund, you must use the Refund
Request Form on our website and travel cannot be
within the next 48 hours. Cancellation of travel
within 48 hours of travel under any circumstance is
100% Non-Refundable. Cancellation requests are not
accepted by telephone. Travel purchased using a
promotion code is 100% Non-Cancellable,
Non-Changeable & Non-Refundable. This includes our
“Last Minute Specials” as well.
Question: Will the
shuttles I be riding in be insured and permitted
legally?
Answer: Yes, all of the
shuttles we use are insured with a minimum of $1
Million Dollars of General Liability and we
currently have permits to transport in and out of
all major airports and cruise ports in the United
States.
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Frequently Asked Questions
Everyone is always excited when they
are about to embark on a Cruise and understandably
so! It's an exciting time, especially for those who
get such little vacation time.
Getting from the
airport to the cruise port is the easy part. Most
people will book their airport pick ups generally 45
minutes to 1 hour after the flight is scheduled to
arrive. Our Driver will call you 15 minutes prior to
your scheduled pick up time to let you know where
the driver is located so finding each other is easy.
Most Cruise Lines allow passengers to embark the
ship after 12 Noon. Some Cruise Lines offer early
embarkation for those whom have paid a little extra.
(Call your Cruise Line for details) We always ask
that you ensure that whatever cell phone number you
provide when you make your reservation is charged
fully and on the day of your travels. It is
imperative that you and your driver are able to
communicate. Please don't forget your cell phone! Getting off the
ship is an entirely different process altogether. It
can be quite stressful if you are a first time
cruiser. Here's a fact for you...the average cruise
port receives 4 to 6 scheduled cruise ships daily
and they all arrive around the same time. Passengers
must disembark, claim their luggage, then go through
US Customs and Immigration before actually being
allowed to leave the terminal building.
All Cruise Ports have one road in and one road
out to exit the Cruise Port. Let's do some
math...each cruise ship carries on the average of
2000 guests and when you multiply that by an average
of 5 ships per port, that is 10,000 people all
trying to leave the port at the same time. Setting
aside the newly arriving 10,000 guests whom are
leaving on their cruise that same day. So now there
is 20,000 people coming in and going out of a cruise
terminal. It can be quite the nightmare! We always
suggest booking your flight home no earlier than
LATE afternoon.
Suggestion: If your
flight departs later in the day - STAY ON THE SHIP
and don't schedule your pick up time early in the
day. The "peak" pick up time from the Cruise Port is
between 08:15AM and 09:30AM. Try and schedule
between 09:45AM and 11:30AM for your pick up
Book Your Flight
FIRST, then Book your Ground Transportation to
the Cruise Port!
Generally, you won't be able to board the ship
until 12PM at the earliest. Most cruises depart
the Port at 4PM and boarding usually closes at
3:30PM. Please consider the travel time from the
airport to the cruise port.
If the weather is good and there are no
delays, the ship will dock around 7 o'clock
in the morning. It takes several hours to
disembark everyone off of the ship. .
On Carnival, you'll know it's disembarkation
day because public address systems start
bellowing the news rather early in the
morning. But don't hurry. The ship has to be
cleared by Customs and port authorities
before you can actually leave. If you have a
particularly early flight home, alert the
purser's office at least a day in advance
and they will give you priority
disembarkation, as designated by the same
color-coded tags on your luggage. If you
have a later flight, kick back and enjoy
another cup of coffee. This is not a process
that goes particularly fast. Remember, you
aren't allowed to get off earlier than the
time designated by your luggage tags, but
you can get off later.
Customs
For cruises
disembarking in the U.S., you will have to
fill out a Customs Declaration form (one per
family), which you'll receive on the ship --
if you get off the ship in Canada, you clear
customs when you get to the airport; and for
Europe cruises you clear Customs when you
return to the U.S. Customs inspectors don't
check each and every bag, but you don't want
to get caught breaking the rules. There are
stiff fines, for instance, for bringing back
Cuban cigars. The standard allowance for a
U.S. citizen is $800 per traveler (kids
count too) in duty-free goods. That can
include 1 carton of cigarettes or 100 cigars
and 1 liter of alcohol if you are over 21.
If you go over the limits you may have to
pay a 10% tax
Immigration
Immigration
authorities used to do a blanket clearance
of the whole ship when the time came to
disembark at a U.S. port. Only non-U.S.
citizens or green card holders needed to
meet with authorities. But in recent times,
with concern over terrorists entering the
U.S. and what not, everyone may be required
to appear before authorities at some point
during the cruise. If that's the case,
listen to the public address announcements
for details about the clearance meeting: You
usually meet in some sort of lounge, all
family members must attend, and you need to
bring your passport or ID (details will be
given on the ship).
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